Reference Duties

• Answering reference requests/reference interviews at the Reference Desk or over the phone to patrons of all ages;

• Providing instruction to patrons in the use of library catalog, website, eBooks and eMagazine collections; and reference resources;

• Maintaining knowledge of key library print and electronic resources within a department, including, but not limited to, common websites and search engines, databases and digital content collections in assisting patrons;

• Providing customers with assistance and support at the public computers and printers including troubleshooting problems;

• Receiving and responding to customer compliments, complaints and suggestions;

Circulation Duties

• Charging and discharging library materials

• Registering new patrons and issuing library cards

• Opening building at start of the business day and/or closing building at end of the day with required duties

• Handling simple questions and providing assistance with internet access, library databases, and the online catalog

• Using the computer system to help patrons locate, borrow, and return library materials

• Keep materials organized behind the Circulation Desk and prepare them for reshelving if needed

• Handle incoming and outgoing Inter Library Loan materials and hold requests/materials

• Keep necessary statistics and documentation for general circulation operations

• Compute and collect fines and payments for lost materials

• Answer patron inquiries about material location, availability, and reservations

• Maintain patron database to ensure data integrity and accuracy

• Maintain collection database to ensure data integrity and accuracy

• Other duties necessary to Library operations as determined by the Director and/or Board of Trustees

Note: The above are intended to describe the general nature and level of work being performed by the individual in this position. They are not to be construed as an exhaustive list of all job duties performed by the individual in this position.

Professional Qualifications/Requirements

• Intermediate computer knowledge

• Principles, practices and techniques of modern library operation;

• Current trends in the delivery of reference services and library research techniques;

• Library software, apps and common computer software such as MS Office

• Subject-specialized databases and how to use digital resources such as eBooks, eMagazines and streaming content

• Ability to perform extensive alphabetizing beyond the first letter of a word

• Ability to perform numerical filing beyond the initial digit of a sequence of figures

• Excellent interpersonal skills, ability to converse clearly, concisely, and courteously

• Ability to follow oral and/or written directions

• Proficiency and desire to learn new skills

• Ability to stand, lift books, and shelve materials on low and high shelving

• Minimum college Bachelor’s diploma

Personal Qualifications/Requirements

• Adaptable, fluid, able to work with different personalities with staff and patrons in a positive manner

• Able to work under pressure and/or manage stressful situations with courtesy and tact

Job Focus

Reference

Circulation

Compensation

• Starting at $23 per hour, 10-12 hours per week

• Position includes paid sick days per NJ State Law

• Approximately 2 evening shifts and possibly day shifts

• Option to join union CWA-Local 1031 AFL-CIO

Notices

Effective September 1, 2011, all employees of State and local government must reside in the State of New Jersey, unless exempted under law. AN EQUAL OPPORTUNITY EMPLOYER

MLS OR LIBRARY SCHOOL REQUIRED:

No

NJ COUNTY (IF APPLICABLE):

Middlesex

JOB FOCUS:

Reference

HOW TO APPLY

Complete job application and send to employment@middlesexlibrarynj.org. Include REFERENCE ASSISTANT in email subject heading.

Job applications can be obtained at Circulation Desk